Author Archives › Deanna Brocker

Using Client Testimonials with Results

I believe the use of client testimonials or endorsements is one of the most effective ways that lawyers can market themselves.  I know that when I want…more

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Whose Name is it Anyway?

The N.C. State Bar Ethics Committee met last week, and they are still grappling with the Google Adwords opinion.  If you’re not familiar with this…more

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Outsourcing Administrative Functions: Is Client Consent Required?

A newly proposed ethics opinion, Proposed 2011 FEO 14, would require attorneys to obtain written consent from their clients before outsourcing administrative support services where client confidential…more

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Quicken: Not for Trust Accounting

Quicken may be great for some things like tax submissions and payroll, even general accounting, but not for lawyer trust accounting.  Why?  Because Quicken doesn’t alert you when you…more

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When Your Opinion is a Second Opinion

Have you ever had someone, who is already represented by counsel in a matter, call you wanting a second opinion about how his case is being…more

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Why We All Need an E-Security Audit

With the emerging focus of the paperless office, the cloud-based office systems, and the portability of the law practice, we necessarily face increased security risks in…more

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Tips to Avoid the Most Common Grievance

The most common type of grievance filed against attorneys these days is one of the easiest to avoid.  Clients most frequently complain about being ignored…more

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Anti-Contact Rule and Corporations

Suppose you represent an injured person and the opposing party is a corporation represented by counsel.  In conducting witness interviews of company employees, who can…more

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Refund of Fee Paid by Third Party: Don’t “Pay it Forward”

Assume a client has retained your services, and you receive a check in the mail for the advance fee or the flat fee, but the…more

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Live Chat Pop Ups: Still Alive. . .

Ever been viewing a website and had a Live Chat pop up window appear asking if you need assistance?  Who hasn’t?  At its most recent quarterly…more

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