Author Archives › Deanna Brocker

Why We All Need an E-Security Audit

With the emerging focus of the paperless office, the cloud-based office systems, and the portability of the law practice, we necessarily face increased security risks in…more

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Tips to Avoid the Most Common Grievance

The most common type of grievance filed against attorneys these days is one of the easiest to avoid.  Clients most frequently complain about being ignored…more

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Anti-Contact Rule and Corporations

Suppose you represent an injured person and the opposing party is a corporation represented by counsel.  In conducting witness interviews of company employees, who can…more

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Refund of Fee Paid by Third Party: Don’t “Pay it Forward”

Assume a client has retained your services, and you receive a check in the mail for the advance fee or the flat fee, but the…more

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Live Chat Pop Ups: Still Alive. . .

Ever been viewing a website and had a Live Chat pop up window appear asking if you need assistance?  Who hasn’t?  At its most recent quarterly…more

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Alternative Business Models: Good or Bad?

On March 8, 2011, Fletcher Hartsell Jr., a North Carolina attorney and state senator, introduced a bill in the general assembly that would permit an…more

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Life’s Too Short

Have you ever taken on a client and later thought, “Why did I ever agree to this representation?”  It’s very hard to turn away a…more

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Beyond the Billable Hour and Legal Fees

Many law firms recoup office expenses associated with a client’s legal matter by passing along the actual cost of the expense to the client.   If…more

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Trust Account: A Balancing Act

OK.  I don’t enjoy balancing and reconciling my trust account, but it’s got to be done.  If you are hanging out a shingle and planning to…more

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Conflict: You Snooze, You Lose?

I used to think a conflict of interest under Rule 1.9 could only be waived by agreement with the former client and could be raised…more

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