“Doug,
I just want you to know how much I appreciate all that you have done in this matter. Your support was communicated through the response . . . and I cannot tell you how much that meant, especially after my first legal consultation was very negative and not open to writing a response, because he didn’t think it would do any good. I was so pleased to have found your name on the internet and even more pleased when we met, because your response to my plight really let me know that you would help fight this and avoid a hearing if at all possible. I am also glad you already had dealings with [the Board attorney], because I know that made the negotiations more open and cooperative. So, I truly do thank you for all your hard work and support – you did a great job!”