Professionals and the Duty to Self-Report – Part II
June 11, 2020
In our last blog, we discussed the duties imposed on licensed or certified professionals to self-report if they are on the receiving end of a complaint or dealing with legal troubles. Many professional licensing authorities have specific requirements and deadlines to report complaints, judgments, or other matters as they arise. We previously looked at proactive self-reporting requirements for Attorneys, Mediators, Real Estate Brokers, Appraisers, and Certified Public Accountants.
Now, we will provide a thumbnail sketch of reporting requirements in several healthcare professions: Physicians and Physician Assistants, Dentists, Psychologists, and Pharmacists.
As careful as we may be, mistakes can happen, and situations can go awry. A patient may have an adverse reaction to medication and end up in the ER. Or life momentarily gets the better of you and you find yourself the defendant in court.
If it does happen, you might want to handle it quietly and avoid anyone finding out. It is important, however, that you immediately determine what you are required to report to your licensing authority. Failure to make the required report is often grounds for disciplinary action, even if the event that creates the reporting obligation would not warrant discipline.
This information is related only to proactive self-reporting and does not cover any other reporting that may be required when it is time to renew a professional license. It is up to each individual to know the rules in your profession.
Physicians and Physician Assistants
In accordance with 21 NCAC 32X .0101, licensed physicians and physician assistants must report to the Medical Board within 60 days any update to the information required by GS 90-5.2(a), including:
malpractice judgments and settlements;
conviction of a felony and certain misdemeanors;
any final disciplinary order or action of any regulatory board or agency; and
any final disciplinary order or other action resulting in suspension or revocation of privileges.
The following must be reported to the Medical Board within 30 days:
under GS 90-5.4(a), any incident involving sexual misconduct of any licensee with a patient;
under GS 90-5.4(b), fraudulent prescribing, drug diversion, or theft of any controlled substances by another licensee;
under GS 90-14.13(b), any malpractice judgment or settlement against him/her where the licensee does not have professional liability insurance or has insurance from entities not owned and operated within North Carolina; and
under GS 90-16, any felony arrest or indictment, any arrest for driving while impaired, and any arrest or indictment involving controlled substances.
Dentists holding a permit to administer general anesthesia or sedation are required to report an adverse occurrence to the Dental Board. Under the applicable Dental Board rule, 21 NCAC 16Q .0703, a permittee must report within 72 hours after the death of a patient related to administration of general anesthesia or sedation within the preceding 24 hours. A permittee must also report within 30 days after an adverse occurrence that results in permanent brain dysfunction within 24 hours of the procedure, or physical injury or severe medical emergency causing hospitalization within 24 hours of the procedure.
The American Psychological Association Ethical Principles of Psychologists and Code of Conduct, Standard 1.05, is incorporated in the Psychology Practice Act, GS 90-270.15(a)(10). Under Standard 1.05, if an apparent ethical violation by another psychologist has substantially harmed or is likely to substantially harm a person or organization, and the violation is not appropriate for or cannot be resolved by informal resolution, psychologists must take further appropriate action. Such action might include referral to state or national professional ethics committees or state licensing boards, although this standard does not apply if intervention would violate confidentiality rights. There is no proactive self-reporting requirement under the APA Ethics Code.
There is no proactive self-reporting requirement related to disciplinary issues for pharmacists. However, in the event of the loss or theft of controlled substances, pharmacist-managers are required to report within one (1) business day of discovery to the U.S. Drug Enforcement Administration pursuant to 21 CFR 1301.76, and must report the loss to the Pharmacy Board within 10 days of discovery pursuant to GS 90-85.25. In addition, under 21 NCAC 46 .2502, pharmacist-managers are required to report to the Pharmacy Board within 14 days of becoming aware of the probability that a prescribed drug or device dispensed from a permitted location has caused or contributed to customer death.
Caveats and Conclusion
If you find yourself dealing with a professional complaint or a legal problem or if you are aware of a serious problem or issue with another licensee, it’s critical that you immediately assess your obligation to report with respect to all the licenses and certifications you hold. The longer you wait, the greater your risk of being disciplined simply for failing to report a matter that might otherwise have been minor.
Our previous blog and the above summary of reporting obligations are meant only for informational purposes to raise awareness of professional obligations that might exist. A summary cannot capture all the relevant details for these reporting requirements. Also, this is not an exhaustive list. If you maintain a license or certification from a different entity, or you have questions about other types of information you may be required to report (such as address changes), you should check your licensing authority’s governing statutes and rules.
Finally, this is not legal advice and should not be relied upon exclusively in determining any professional’s reporting obligations. Rules change and details matter. If you have questions about your own situation, consult with legal counsel. The attorneys in our office assist licensed and certified professionals with these kinds of inquiries regularly. We’re happy to see if we can assist you, too.
Dauna Bartley | Comments Off on Professionals and the Duty to Self-Report – Part II
Professionals and the Duty to Self-Report – Part I
June 1, 2020
It happens to the best of us. As licensed or certified professionals, we strive to abide by the rules of our profession and fulfill our obligations, but you know what happens to the best-laid plans. As careful as we may be, mistakes can happen, and situations can go awry. The buyer in a real estate sale might feel the transaction did not go as promised and so they file a complaint against the selling agent. Or life momentarily gets the better of you and you find yourself the defendant in court.
If you are on the receiving end of a complaint or dealing with legal troubles, it’s natural to feel defensive or embarrassed. You might want to handle it quietly and avoid anyone finding out. It is important, however, that you immediately determine what you are required to report to your licensing authority.
Many professional licensing authorities have specific requirements and deadlines to report complaints, judgments, or other matters that arise. Failure to make the required report is often grounds for disciplinary action. In the following, we provide a thumbnail sketch of proactive self-reporting requirements for several professions: Attorneys, Mediators, Real Estate Brokers, Appraisers, and Certified Public Accountants. In our next blog, we’ll look at some healthcare professions.
This information is related only to proactive self-reporting and does not cover any other reporting that may be required when it is time to renew a professional license or certification. It is up to each individual to know the rules in your profession. Most professions have self-reporting obligations, but the specific duties vary significantly.
The North Carolina Rules of Professional Conduct require an attorney to self-report promptly the misapplication or misappropriation of trust funds or other entrusted property. See Rule 1.15-2(p). Otherwise, there is no proactive self-reporting requirement related to other disciplinary issues under the Rules of Professional Conduct. However, Rule 8.3(a) sets out a reporting requirement pertaining to the professional misconduct of another lawyer, although the rule is limited if the client objects to the lawyer making a report of confidential information.
NCDRC Certified Mediators
Under Rule 8 of the mediation rules for both civil superior court and family court, certified mediators must report to the NC Dispute Resolution Commission within 30 days of receiving notice of: pending criminal charges; criminal convictions; restraining orders issued against them; failures to appear; pending or closed grievances of complaints filed with or disciplinary action taken against them by a professional licensing, certifying, or regulatory body; judicial sanctions; and civil judgments, tax liens, or bankruptcy filings.
For example, if you are an attorney and also a certified superior court mediator, and you receive notice that a former client has filed a grievance with the State Bar against you, your 30-day clock has now started to run. You must report to the DRC within 30 days of when you receive notice that a grievance was filed.
Real Estate Brokers
Licensed real estate brokers must report to the NC Real Estate Commission within 60 days of a final judgment, order, or disposition of a case. The applicable REC rule, 21 NCAC 58A .0113, provides for mandatory reporting of: any felony or misdemeanor conviction; any discipline, conciliation agreement, or consent order with any agency in connection with any occupational license; and the restriction, suspension, or revocation of a broker’s notarial commission.
Real Estate Appraisers
Licensed or certified real estate appraisers and registered trainees must report to the Appraisal Board within 60 days of a final judgment or final order against them. Under GS 93E-1-12(b1) and 21 NCAC 57A .0409, licensees must report: convictions for offenses involving dishonesty, fraud, or deceit; civil judgments against them for fraud, misrepresentation, or deceit in appraisals; disciplinary action against any professional license in North Carolina or any other state; and being adjudged mentally incompetent. Under GS 93E-1-12(b)(4), licensees are also required to report denial of licensure in another state.
Certified Public Accountants
Certified public accountants must report to the CPA Board within 30 days of a final judgment, order, or settlement. The applicable CPA Board rule, 21 NCAC 08N .0208, provides for mandatory reporting of: any conviction for a criminal offense; a judgment or settlement in a civil suit, bankruptcy action, administrative proceeding, or binding arbitration; any written settlement in which a client or former client releases the CPA from liability grounded in, among other things, allegations of professional negligence, regardless of whether suit was filed; any inquiry or investigation by the criminal investigation divisions of the IRS of a state department of revenue pertaining to tax matters; and any lien filed by the IRS or any state department of revenue regarding failure to pay taxes.
Caveats and Conclusion
If you find yourself dealing with a professional complaint or a legal problem, it’s critical that you immediately assess your obligation to report with respect to all the licenses and certifications you hold. The longer you wait, the greater your risk of being disciplined simply for failing to report a matter that might otherwise have been minor.
The above summary of reporting obligations is meant only for informational purposes to raise awareness of professional obligations that might exist. A summary cannot capture all the relevant details for these reporting requirements. Also, this is not an exhaustive list. Our next blog will cover Physicians and Physician Assistants, Dentists, Psychologists, and Pharmacists. If you maintain a license or certification from a different entity, or you have questions about other types of information you may be required to report (such as address changes), you should check your licensing authority’s governing statutes and rules.
Finally, this is not legal advice and should not be relied upon exclusively in determining any professional’s reporting obligations. Rules change and details matter. If you have questions about your own situation, consult with legal counsel. The attorneys in our office assist licensed and certified professionals with these kinds of inquiries every day. We’re happy to see if we can assist you, too.
Dauna Bartley | Comments Off on Professionals and the Duty to Self-Report – Part I
Seven Tips for Being a Productive, Professional Remote Worker
April 16, 2020
My first taste of telecommuting was in 1999 as part of my
former professional life as a technical recruiter in the Boston area. My husband and I were relocating to Raleigh
NC for his new job and my company didn’t want me to leave, so they set me up to
continue working for them from the comfort of my new home.
It was great to work from home. At first.
But I had gone from an office full of colleagues and chats over coffee
to relatively isolated days broken only by the occasional brief phone
call. I struggled to feel connected to
my coworkers. I didn’t have the
resources I needed. Minor issues became
major issues. It was not the idyllic
situation that I had imagined it would be.
I learned a great deal from the experience. Since then, I have worked remotely off and on
for over twenty years, and I’ve gotten better at it. I’ve learned how to maintain a positive,
productive remote work life that meets my professional obligations and nicely
balances with my personal and family life.
If you’re new to remote work, you’re not alone! Here are seven tips that may help you in your efforts to stay on an even keel in these rocky times.
ready for work each day
It’s very tempting to stay in
pajamas all day, but it can have a significant impact on how you feel about
yourself and, by extension, your work.
The simple act of getting dressed for work will wake you up and help you
feel more ready to take on the day. You
don’t need to wear a suit, of course.
Just be clean and neatly dressed.
You’ll feel better and sharper, which will help you to be more
productive throughout the day.
the value of your commute
When I drive to and from work, I
often spend that 20-30 minutes listening to my favorite music or a good
audiobook. When I work from home, I miss
that dedicated “me” time. You
might use your driving time to listen to sports radio, or maybe you take the
bus and you read during the ride. When
you become a remote worker, you might be tempted to start working right away
each day, and you might lose that dedicated “you” time. Think about what you’ve lost, recognize the
value it added to the quality of your day, and replace it. Spend the first 20 minutes of your morning
listening to sports radio while you drink coffee and watch birds out the
window. Or do 15 minutes on the
treadmill with an audiobook. It doesn’t
cut into your workday in any meaningful way, and it’s an invaluable self-care
activity that can put you in a positive frame of mind for the rest of the day.
If your office life was full of scheduled
meetings, regular calls, opening the mail, the normal group lunch, etc., that
routine helped to keep you moving. When
you work from home, those office-life events drop off sharply and you may find
yourself wandering aimlessly through your day, which can severely undermine
your motivation. Create a structured
routine that moves you purposefully through your workday. Schedule daily events such as a morning
strategy session with yourself to review your schedule and set priorities for
that day, regular videoconferences and phone calls, your own lunch time, an
afternoon break to snuggle your furry 4-footed “coworker,” a specific
time to check and open your mail, etc. Having
regular activities and approaching each day with intentionality can help you to
stay focused and be productive throughout the day.
with coworkers, customers, or clients by voice every day
Emails and text messages are great,
but they can’t take the place of live personal contact. Chatting with a colleague or client over the
phone, even just to exchange social pleasantries and light jokes, can really
brighten your mood. Make it a point to
speak to a real person every day, preferably multiple times a day. This is especially valuable when you are struggling
with a difficult issue, like how to handle an unhappy client or a tricky
business transaction. Phone a
friend! Talking through issues by
brainstorming and problem-solving with a colleague has a near-magical tendency
to help you identify better options and solutions than you would on your own.
social media during your work hours
Facebook, Twitter, Instagram, etc. They can be a great way to connect with
people, but they can be huge time-sinks.
The immediacy of posting and responding on social media can create a
false sense of urgency, leading people to think that they have to take time
RIGHT NOW to respond to comments. YouTube
and TikTok can be sensational! It’s easy
to fall down a rabbit hole and lose hours of productivity. When you are working remotely, treat social
media as a break-time activity. Limit
yourself to lunch time or set break times.
Also, avoid posting on social media about your non-work activity during
working hours. “At the groomer with
Rex! Doesn’t he look handsome?!?”
Your colleagues, who thought you were working, are likely to squint
loudly and grumble. It creates a
negative impression of your work ethic and professionalism, even if
a dedicated workspace
It’s old news that eating or
watching TV in bed can make it more difficult for you to get restful
sleep. Your brain needs to associate
your bed with sleep rather than with waking activity. Similarly, if you work in bed, on your living
room couch, and everywhere else in your home, then your brain will associate
everywhere in your home with work, and you will have more difficulty relaxing
and enjoying your personal and family time.
When you aren’t relaxed and rested, you have difficulty concentrating
and become less productive at work. It’s
important to create a dedicated workspace in your home, even if it’s just a
specific corner of the dining room table. For attorneys and medical providers,
it is also important to choose a space with privacy for speaking with
clients/patients and protecting confidential/health information. A dedicated physical workspace enables you to
make that mental shift into “work mode” during working hours. You will reduce distractions and increase
productivity. You’ll also be able to
“leave the office” at the end of your workday by shutting down the
computer, turning off the light, and leaving the workspace. The rest of your home then remains associated
with personal and family time rather than work.
Once you dedicate a physical space
for your work, make sure you leave work every day! Because they work from home, remote workers
are often tempted to continue working during their off-hours. Maybe you get an email from a client at
9:00pm. Maybe your boss emails you on
your day off. Whatever the cause, it’s
easy to think “I’ll just log in for a few minutes,” and then spend
hours working when you’re supposed to be relaxing. This doesn’t hurt occasionally, but be careful
not to make this a regular practice.
Working long hours can increase risk of depression and illness, and lead
to serious negative effects on family life.
It can also impair cognitive function and decrease productivity. The
brain needs to rest. So, at the end of
your workday, log off and leave the office.
Working from home is a new challenge for many companies and
employees, adding to the rest of the challenges we face during the COVID-19
pandemic. When the pandemic passes, this
experiment with remote work might end up changing how some companies do
business. Now is the time to create your
own routines and procedures to maintain your productivity, meet your
professional obligations, and enjoy a personal life. You might find this to be a useful experience
in the future!
Dauna Bartley | Comments Off on Seven Tips for Being a Productive, Professional Remote Worker
NC Legal Ethics Minute: Mobile Deposits and Online Trust Accounting
April 13, 2020
winnowsusan | Comments Off on NC Legal Ethics Minute: Mobile Deposits and Online Trust Accounting
April 3, 2020
The coronavirus pandemic and social distancing measures have
spurred many attorneys to explore remote work and videoconferencing, some for
the first time. These work style choices
have repercussions for the unwary. The
attorneys in our office are fielding many questions about how to remain ethical
For videoconferencing with colleagues, clients, opposing parties,
and even judges, some attorneys and other professionals are turning to
is a flexible, easy-to-use tool for videoconferencing that is available across
multiple computing platforms and operating systems, and it has become quite
popular in recent weeks. It supports
video as well as audio-only connections, and has useful options like allowing
screen sharing, whiteboarding, file transfers, and breakout rooms for different
participants (a nice option for mediators).
The bells and whistles combine to make Zoom very appealing in these challenging times. However, it’s important to know your technology and watch for potential compliance traps and pitfalls. For attorneys, there are risks of leaking attorney-client privileged or confidential information. For all professionals, there are security risks that can be disruptive to relationships and business.
For example, screen sharing can be useful, but we recommend
that you consider changing the default settings before scheduling a Zoom
meeting. The default allows all
participants to screen share. That means
anyone can share their screen with confidential, privileged, or even
inappropriate content. You can change
the default to allow screen sharing only for the conference host.
You should also review Zoom’s options for
password-protecting and locking your meetings to prevent uninvited guests, and for
removing unwanted or disruptive participants.
this recent article reports, Zoom meetings across the country are being
“crashed” by uninvited and unwelcome hijackers engaged in “Zoom
bombing.” It might sound
far-fetched, but it is happening and it only takes a few minutes to change your
settings and minimize the security risks.
Another important aspect of Zoom is that it collects a lot
of data during videoconferences, and it allows the host of the videoconference
to record and monitor more than the other participants might realize. For example, participants have the option of
sending private messages to each other during the meeting. If the host chooses to record a Zoom meeting
to his/her local drive and participates in a private chat with another
participant, then the private chat exchange will be saved to the minutes folder
for that meeting. If that minutes folder is not secured, then anyone with
access to that folder will see what should have been a private chat.
As we adjust to the new normal of remote work and
videoconferencing, it is inevitable that we’ll encounter these kinds of
challenges. Do your research, stay
abreast of the news, and use the available measures to control risk for
yourself and your clients as much as possible.
Unauthorized Practice of Law: Pitfalls for NC Attorneys and Out-of-State Law Firms
February 20, 2020
The more things change, the more they remain the same.
Recently, the ABA Section of Litigation published an article
discussing a 2018
ethics opinion of the Indiana Supreme Court Disciplinary Commission warning
its lawyers about the potential pitfalls in a trend of Indiana attorneys being
approached by nonlawyer companies or out-of-state law firms to establish an
ongoing affiliation for providing legal services in Indiana without registering
with the state bar. The Indiana
commission cautioned that such an affiliation can put the Indiana attorney at
risk of violating multiple ethics rules.
article noted similar warnings issued in other states.
In North Carolina, we have also seen an increase of this
activity and the accompanying allegations of unauthorized practice of law
[“UPL”]. Often, a national or
out-of-state law firm approaches a young or solo NC lawyer to be “of counsel”
to their firm so the firm can then provide legal services in NC.
The details vary, but the fundamentals are consistent. From a UPL standpoint, situations like this can
be a potential pitfall for both sides of the equation.
Under North Carolina law, even if it hires an NC lawyer to
handle NC cases, an out-of-state law firm looking to set up shop in NC must
register as an interstate law firm with the NC State Bar. As part of that registration, the NC lawyer
must certify to the State Bar that all professional services rendered to NC
citizens by the firm are only provided by a duly licensed active member of the
NC State Bar, and that other lawyers in the firm not licensed in NC will abide
by the NC Rules of Professional Conduct.
In addition to registering with the NC State Bar, the law firm will also
likely need a Certificate of Authority to transact business as a foreign
professional corporation from the NC Secretary of State’s office.
For the NC attorney, failure to follow the appropriate
procedure may result in a bar grievance for assisting in the unauthorized
practice of law in violation of the NC Rules of Professional Conduct, Rule 5.5(f). The attorney may also face potential civil
liability for assisting another person to commit the unauthorized practice of
The out-of-state law firm may also be exposed to potential
civil liability and action by the NC State Bar for engaging in the unauthorized
practice of law. The NC State Bar
Council and any of its committees appointed for that purpose (such as the
Authorized Practice Committee) have the authority to investigate UPL
allegations. Following such an
investigation, the State Bar may issue a warning letter, issue a cease and
desist letter, or seek an injunction to prohibit a person or business from
engaging in the unauthorized practice of law depending on the
There are also criminal law implications. District attorneys may investigate and
prosecute unauthorized practice of law as a misdemeanor criminal offense. Other more serious felony offenses, such as
false pretenses, could be involved where an unlicensed person accepts fees
while in engaging in the unauthorized practice of law.
The facts may change, but these laws have remained the
same. Know the potential pitfalls for both
the NC attorney and the out-of-state firm looking to practice in NC. Review and follow NC law and the procedures
outlined by the Administrative Rules of the State Bar, 27 N.C.A.C. Chapter 1E,
Section .0200. Under the right
circumstances, an arrangement like this can be ethical and beneficial to the NC
lawyer, to the interstate law firm, and to clients.
Dauna Bartley | Comments Off on Unauthorized Practice of Law: Pitfalls for NC Attorneys and Out-of-State Law Firms
For Peace of Mind – Part II
November 26, 2019
In our last blog, we talked about Policies and Procedures manuals and the
reasons it is important to have a manual for your firm – no matter the
size. This blog is going to focus on
another important aspect of policies and procedures – your remote workers
More and more firms (and, of course, other businesses) are giving
employees the flexibility of working from home.
In some cases, attorneys will work full time from their home offices. Along with all of the benefits of working
from home, there can be security concerns.
We need to make sure that we are guarding the confidentiality of our
clients just as carefully in these home office situations.
Below is a list of items you may want to consider including in your
remote worker policy:
Employee should have a dedicated workspace.
Computer provided by the firm, accessed by
assigned user only, credentials are never shared, and it is used for work only.
Computer should be locked when not in use and
should be password protected.
Malware/virus software should be maintained and
updated by the firm’s IT personnel.
Wi-Fi/Internet at home – high-speed connection
with ample signal strength and must be secured with WPA or greater encryption.
Laptops should not be accessed in off-site
locations utilizing public/open Wi-Fi connections. If the employee must work at an off-site location,
the employee should use his/her phone as a hot spot.
Laptop should be password protected, encrypted,
and kept safe and secure – preferably never left in the car. If laptop must be left in the car, it should
be put in the trunk or somewhere completely out of sight.
Any documents containing confidential,
privileged or other protected information that are printed at home need to be
No work documents should be accessed from any
When taking work-related phone calls at home (or
at any other location), employee should make certain no one can hear the
Clients should only be contacted using firm
email accounts. Gmail and other
web-based email accounts are not as secure.
Employees should email personal contacts using
only their personal email accounts.
Personal email accounts should not be integrated with the firm email
The above list is certainly not an exhaustive list but instead offers some
suggestions to get you started. We also advise our clients to institute cell
phone and e-security policies. We recommend working with your IT professional to
develop your own comprehensive remote worker and e-security policies.
Since statistics show that remote work is here to stay, it benefits us,
our clients, and our employees to have clear, specific guidelines in
Deanna Brocker | Comments Off on For Peace of Mind – Part II
For Peace of Mind
September 23, 2019
Many small firms or solo practices do not have a written Policies and Procedures Manual (“PPM”). When I ask, attorneys usually respond that it’s just a solo practice with just a couple of employees so they don’t think it is necessary. Some attorneys say they want to do it, but don’t know where to start. Others say they have been meaning to do it and haven’t gotten around to it. And still others can’t see the benefit in having one, as they have never needed it before.
There are very good reasons to create a PPM for your law firm, no matter what the size. First, as an owner of a business, if you are trying to practice law and remember everything you are supposed to do to run your business, something’s gotta give. In other words, tasks may fall through the cracks because your focus is on your clients. A conflict check may get skipped, you might forget some aspect of staff training, or you could miss preparing a trust account reconciliation report. The PPM creates a sort of “to do” list for reference, so you don’t have to remember everything.
Second, the Rules of Professional Conduct require that you have measures in place “giving reasonable assurance” that all lawyers and non-lawyer staff conform to the Rules of Professional Conduct. Rules 5.1 and 5.3. Having a PPM is a reasonable step to help ensure you and your staff are in compliance with the ethics rules.
Third, having a PPM would be good evidence, in a disciplinary proceeding, to show that you do have measures in place to help ensure compliance. While having a written PPM is not specifically required under the ethics rules, it can persuasive evidence of compliance in response to a grievance.
Fourth, it will save you time and money in the long run. As a business owner, you can expect staff changes on a regular basis. You may have had a paralegal or a firm administrator who has been working with you for 20 years, and who has institutional knowledge about how things work at the firm. But what if they suddenly leave? Having a document you can show new hires about how your firm works, and procedures already in place to ensure smooth sailing, will streamline training, saving you time and expense.
Fifth, because a PPM can also serve as your playbook for running your law firm, it can help preserve this institutional knowledge when a longtime employee leaves.
Importantly, any PPM should be a dynamic, not a static, document. As your firm changes, grows, or improves efficiency, you should modify your PPM accordingly. Some topics to address in any PPM include, but are not limited to:
New Client Intake Procedures
Communications with Clients
Record-Keeping; Maintaining Client Files
File Retention and Destruction
Escheatment of Unclaimed and Abandoned Property
Closure of Client File and Disengagement
Client Forms and Engagement Agreements
Time-keeping and Billing
Managing Calendars and Deadlines
Nonlawyer Staff Training and UPL
The PPM can be as detailed as you need, and may cover a variety of law practice management issues or best practices as well. If you want to put together a PPM, it may be as simple as opening a Word document. A good place to start is writing down how you manage (or how you want to manage) a client matter from the first phone call from a client, through intake procedures, engagement letters, staff assignment, billing and collections, trust accounting, communications about the status of the case, until final resolution of the case. Think about what you would want your staff to do in every case, without fail, and write it down. Think about what you want your staff to know and how best to impart that knowledge to each and every new hire.
We regularly assist clients in creating or modifying their PPMs. Know that creating a PPM will take some time and thought on the front end, and will require that you revisit it periodically. An effective PPM will never be finished, but having it should give you some peace of mind.
A consistent question I receive from practice owners and professionals is, “How do I keep good associates?” Lawyers and other professionals come and go, and no law firm or profession is immune from this trend. Young professionals seem to hop from firm to firm, or want to strike out on their own, once they get a bit of experience under their belt. When you are training new associates, ideally, you are training them to be experienced, self-reliant, and productive–in other words–the kind of professional that could leave your firm and start their own practice. The attributes that you want your associates to have are the same attributes that make them ready to practice on their own.
So, how do you keep good
attorneys or any employees for that matter?
There is no magic bullet or sure-fire way to retain talented employees,
but there are things that you can do, beyond paying a fair salary, to encourage
your employees to stay.
1) Open Communication and Teamwork – Let your associates
know that they can come to you with anything.
Foster an environment of open communication and working as a team. Make clear that they can come to you with concerns,
problems, or even if they make a mistake.
You can work together to find a solution.
2) Be a Mentor – In addition to imparting knowledge in your
field of practice, instill your own core values in your employees. Show them how you care about and value your
clients and your employees. Show, by example,
your values of honesty, trust, dedication, and perseverance, or whatever your
core values may be. You can also
encourage your associates to take on more responsibilities and try different
tasks. Then you can show them patience
and trust when working with them in these new areas.
3) Get Feedback – Ask your staff how you are doing as a boss
and listen to what they have to say.
Value their input, because they are part of a team. Then implement changes based upon their
input. If you foster an environment of
trust, employees will be more likely to share this kind of constructive
4) Create a Positive Environment – Again, this positive
environment starts with your positive outlook and attitude. Have a bit of fun or show your sense of humor. Show gratitude for and appreciation of your
employees. Bring in lunch or dessert
once a month. Celebrate employee
birthdays or work anniversaries. Engage in team building activities.
5) Talk about the Future – Many professionals are reluctant
to follow this advice, but it is important.
If you don’t share enough about what you see as the future of the firm,
and how that associate fits into that future, you will likely lose that employee
to a better offer or their willingness to risk starting their own practice. Don’t keep your staff wondering or guessing
about the future. Share your vision with
them and let them know you would like them to be a part of it.
Finally, it all starts with
hiring the right person, i.e., an associate who is a good fit for your firm. A
person who is solely interested in making a buck is not likely the person who
will stay and is not likely a person whom you would want to stay in your
firm. So, choose carefully.
Deanna Brocker | Comments Off on Retaining Good Employees — Begins with You
For the Civil Procedure Pocket of Your Utility Belt
July 30, 2019
I like to believe every attorney has an inner nerd who loves
to pick up cool procedural tips. Maybe
it’s just me. I squirrel them away
because you never know which procedural tidbit will become the difference
between winning and losing a case.
The North Carolina Court of Appeals recently issued a
published opinion that was a little gift to our inner nerds. It was a question of how a voluntary dismissal
without prejudice in another state, and expiration of the time to refile in that
state, affected a later suit on the same claim in North Carolina.
In Barefoot v. Rule, No. COA18-1160 (N.C. Ct. App. May 21,
2019), plaintiff Sheena Barefoot filed a personal injury claim in Tennessee on
June 28, 2016, against defendant Jacquelyn Patricia Rule. The claim arose out of an auto accident that occurred
in North Carolina on July 3, 2015, but both parties were Tennessee residents. The Tennessee statute of limitations for personal
injury claims is one year, while it is three years in North Carolina.
On November 16, 2016, the Tennessee trial court entered an
order granting Plaintiff Barefoot a voluntary dismissal without prejudice under
Tennessee’s rule 41.01, which is similar to North Carolina’s Rule 41(a)(1). Both rules permit re-filing within one year
after the first dismissal even if the limitations period has run on the original
After the statute of limitations ran in Tennessee for both
the original personal injury claim and the one-year period to re-file the
lawsuit, on April 5, 2018, Plaintiff Barefoot filed suit in North Carolina
alleging essentially the same claims.
Although her claim was barred in Tennessee, the statute of limitations
as to the original personal injury claim had not yet run in North Carolina.
In the North Carolina lawsuit, Defendant Rule argued the
claim was barred by the doctrine of res judicata because the plaintiff had
failed to re-file her action within the time allowed after her voluntary
dismissal in the Tennessee lawsuit. The
defendant argued the Tennessee dismissal had become a final judgment with res
judicata effect as to the suit in North Carolina. The trial court agreed and granted judgment
on the pleadings in favor of the defendant.
The Court of Appeals, however, disagreed. The issue at the core of the appeal, as the
Court saw it, was how a voluntary dismissal without prejudice operates between
The Court of Appeals reviewed both Tennessee and North
Carolina case law interpreting the effect of a voluntary dismissal without
prejudice. In both states, a voluntary
dismissal without prejudice returns the parties to their original positions, as
though the first suit had never been filed. This frees a plaintiff to switch from state
court to federal court or to switch from one state’s courts to another state’s
courts to file a new lawsuit, and the rules of the second court will govern the
In this case, after the plaintiff dismissed her lawsuit in
Tennessee, she was left exactly where she was before her Tennessee lawsuit
commenced – she was free to file her lawsuit in Tennessee or North Carolina as
an entirely new claim. The Court therefore
concluded the Tennessee dismissal order did not have res judicata effect as to
the lawsuit in North Carolina. The trial
court’s decision was reversed and the case remanded.
Stash this one away in the civil procedure pocket of your
litigation utility belt. You never know
when it might come in handy.
Dauna Bartley | Comments Off on For the Civil Procedure Pocket of Your Utility Belt